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Refund & Return Policy

Piece Of Clay.jp is working hard to make sure that you are happy with your purchase and we understand that you love creativity just as much as we do. 
However, there are times when things can go wrong and you end up with a defective product or a missing part.
We want you to be happy and so have a fair defective return policy.

 

 

Basically we do not accept exchange and refund, we only accept refund or exchange in this 2 situations

 

Damaged goods on arrival

 

Faulty Items

 

 

To Start A Return

Returns are accept within 5 days of receiving. 

Please contact us at hello@pieceofclay.online, So that i can replace this item immediately. Please note that, not every pair can be recreate but i will replace to the best of my ability. 
When requesting a refund or exchange, please take a photo of the damaged good and send it to us.
Once return is accepted, shipping and handling must be covered by you and I will issue a refund once these items arrived safely to me
To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including:
  • Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
  • Products that have been used.
  • Products lost or damaged due to fire, flood, or natural disaster.
  • Products returned for personal reasons unrelated to product performance or satisfaction.
  • Products that have been soiled or contaminated.
  • Products that are found to be non in accordance to Piece Of Clay.jp Refund & Return Policy
  • Returns due to wrong size, colour, style etc. will not be accepted
 Our products are all handmade, unique, and they might have tiny imperfections or differences such as, individual variations, minor scratches, glue marks, etc.
No two pairs are alike and that is the beauty of handmade jewerly. Please keep in mind that, minor defects caused by handcrafted items cannot be returned and refund.